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5-ten.co.uk Terms & Conditions

By placing an order on our website you are agreeing to our Terms and Conditions which are as follows:

ALL TRANSACTIONS ARE IN £GBP (BRITISH STERLING) - WE ARE A UK BASED COMPANY.

DESPATCH TIMES

At 5-ten.co.uk customer satisfaction is very important to us and we want your shopping experience with us to be a great one!

All items on the website are in stock at our warehouse and we aim to despatch all orders on either the day that they are placed or the next working day.

Obviously from time to time a size or colour option may be temporarily out of stock but not usually for longer than a day or two, if we have any problems with your order we will contact you by email or phone to let you know what is happening, so please make sure that your contact details are correct.

You can log into your account at any time and check on the status of your order

If you have any queries regarding the status of your order you can always contact us by email or telephone (Mon-Fri 9:00am - 5:00pm).

SHIPPING METHODS

Costs can be found in the Shipping Costs section on our website.

Please note that the following timescales are given for guidance only and we will not be held responsible for any delays.

UK Orders First Class orders usually arrive 1-2 days after they are sent.  If you select "Signed for" (recommended) a signature will be required upon delivery. *

"Insured" (recommended for orders over £34) insures the delivery whilst in transit and orders should arrive the day after despatch before 1pm (Mon-Thur), they will require a signature upon delivery. *

* If there is no one to sign for the delivery the postman will leave a card and the order will be taken back to your local sorting office. The card will explain what your options are for redelivery or collection. The sorting office usually holds items for a week and then they return them to us, if this happens we will get in touch with you to discuss arranging redelivery costs.

Worldwide Orders Orders sent by airmail usually arrive within 10 working days of being posted but may take longer depending on the postal service and delays in Customs.

Please note that items sent by this method are not insured, so we recommend that the chosen shipping method for orders over £30 is Signed for Airmail.

We only hold proof of posting receipts for 3 months - non delivery of orders must be reported within this time scale.  

RETURNS POLICY

Returning goods to 5-ten.co.uk

Returns Policy - Returning Goods to 5-ten.co.uk

Any returns must be authorised within 7 days after the day that your order is received. Please note that we are unable to accept any returns of body jewellery where the sealed packet has been opened, due to the intimate nature of these items. We reserve the right to refuse any unauthorised or declined returns, and any items that are returned in a condition that prevents them from being resold will be returned to the customer. Credits raised will be less the initial postage cost that we incurred where free postage was given.

 

 

 


 

 

 

 

 

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